MARC details
| 000 -LEADER |
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07627nam a22005295i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
978-0-387-76578-5 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
DE-He213 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20250710084024.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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cr nn 008mamaa |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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100301s2008 xxu| s |||| 0|eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780387765785 |
| -- |
99780387765785 |
| 024 7# - OTHER STANDARD IDENTIFIER |
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| Standard number or code |
10.1007/978-0-387-76578-5 |
| Source of number or code |
doi |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
650 |
| Edition information |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Hefley, Bill. |
| Relator term |
editor. |
| 245 10 - TITLE STATEMENT |
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| Title |
Service Science, Management and Engineering Education for the 21st Century |
| Medium |
[recurso electrónico] / |
| Statement of responsibility, etc. |
edited by Bill Hefley, Wendy Murphy. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Boston, MA : |
| Name of producer, publisher, distributor, manufacturer |
Springer US, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2008. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Other physical details |
online resource. |
| 336 ## - CONTENT TYPE |
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| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
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| Media type term |
computer |
| Media type code |
c |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
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| Carrier type term |
recurso en línea |
| Carrier type code |
cr |
| Source |
rdacarrier |
| 347 ## - DIGITAL FILE CHARACTERISTICS |
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| File type |
text file |
| Encoding format |
PDF |
| Source |
rda |
| 490 1# - SERIES STATEMENT |
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| Series statement |
Service Science: Research and Innovations in the Service Economy, |
| International Standard Serial Number |
1865-4924 |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
SSME Discipline -- Legitimizing SSME in Academia: Critical Considerations and Essential Actions -- Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences -- SSME, Operations Research and Education -- A Designer's view of SSME -- SSME-let's not Forget About Customers and Revenue -- Psychology of the Experience: The Missing Link in Service Science -- Challenges of industrial Service Business Development -- A Research Based Educational initiative: The institute for international Services innovation at Trinity College Dublin -- Defining the Research Agenda: Technology Management as a Contributor to Service Sciences, Management and Engineering -- Actionable Process Theories: A Unique Selling Proposition for a Science of Services -- Quality System Management and Education in Service Environments -- Art of Service: Drawing the Arts to inform Service Design and Specification -- Service Science, Management and Engineering: A Way of Managing Sociotechnical Systems -- A Service logic for Service Science -- The Service-Dominant Mindset -- An integrated Approach to Service innovation -- SSME Education -- Moving the Service Science Concept to Curricular Reality -- Defining a Curriculum for Service Systems Engineering -- Educating The Service Manager in Europe-Assessing Gaps And Opportunities -- Service Science, Management and Engineering Curricula and Research at NC State University -- Bringing Service Sciences into the Curriculum -- Strategy for inserting SSME into the Undergraduate Experience at a Minority Serving institution -- Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University -- Rochester institute of Technology-Service Management -- Getting Students Excited About Services: Providing a Context for Applying Their newly Acquired Knowledge -- Educating Services Science leaders to Think Holistically About Enterprises -- Services Research Collaborations: Beyond the ivory Tower -- Progress Report of Efforts Towards a Research and Education Agenda for Services Science in the EU and Greece -- A Master Program in Services Engineering and Management at the University of Porto -- Engineering of Digital Services- A new Degree that integrates Business Process and information Engineering -- SSME at Manchester: Bringing People, Business and Technology Together -- A Research & Educational Framework for ICT/S Service Management -- Education and Research of Service Science and Technology in Tsinghua University -- The Current State and Development Plan of Research and Education on SSME in Harbin institute of Technology -- SSME Research -- Services Science Journey: Foundations, Progress, and Challenges -- Service Supply Chain in the Department of Defense: Opportunities and Challenges -- The Global Information Economy, Service Industrialization and the UCLA BIT Project -- Data Support Design for Services Science Modeling -- Process and Services Fusion impact Assessment: SSME Findings from industry Collaboration and the need for Competency Centers -- ilab.1: A University-industry Collaboration to Enhance Health Plan Services -- SSME: How to Solve it -- Models, Contexts, and Value Chains for Services Sciences -- Complexity and the Services Science Agenda -- Service Science, Management, Engineering and eOrganisations -- Towards Customer Centric Physical and virtual Environment - Platform for Services -- Constructing Service Machines-Global Sourcing of Knowledge-intensive Services -- Service Engineering of Call Centers: Research, Teaching, and Practice -- Innovation in Services: From Service Concepts to Service Experiences -- Service Beyond-Enabling Technologies to Boost Service Business -- Bringing Service Design to Service Sciences, Management and Engineering -- Research and Education of SSME in Japanese Universities -- Service Science-A Japanese Perspective: Pitfalls and Opportunities -- Services Science Empowers next Generation MOT-Just-in-Time innovation Management by Service layer integrated Strategic Roadmapping -- Research & Education in Service Economics & Management at China Center for Service Sector Research(CCSSR). |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow's graduates to work in an expanding services economy. Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering - Education for the 21st Century, designed to discuss the current status and foster the development and advancement of SSME. Contributions explore the ways SSME has been introduced into curricula, services research that is underway or is planned, and recommended actions for academia and governments to establish SSME as its own discipline. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Advanced level computer science researchers and management professionals will benefit from the unique insight into the evolving field of SSME provided by this volume, and will derive an understanding of education needs and program offerings in SSME. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
ECONOMICS. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
COMPUTER SCIENCE. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
INFORMATION SYSTEMS. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
COMPUTER INDUSTRY. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
TECHNOLOGY. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
MANAGEMENT INFORMATION SYSTEMS. |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
ECONOMICS/MANAGEMENT SCIENCE. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
BUSINESS/MANAGEMENT SCIENCE, GENERAL. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
THE COMPUTING PROFESSION. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
TECHNOLOGY MANAGEMENT. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
COMPUTING MILIEUX. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
BUSINESS INFORMATION SYSTEMS. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Murphy, Wendy. |
| Relator term |
editor. |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
SpringerLink (Online service) |
| 773 0# - HOST ITEM ENTRY |
|---|
| Title |
Springer eBooks |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Printed edition: |
| International Standard Book Number |
9780387765778 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Service Science: Research and Innovations in the Service Economy, |
| International Standard Serial Number |
1865-4924 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="http://dx.doi.org/10.1007/978-0-387-76578-5">http://dx.doi.org/10.1007/978-0-387-76578-5</a> |
| Public note |
Ver el texto completo en las instalaciones del CICY |
| 912 ## - |
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| -- |
ZDB-2-SBE |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Libros electrónicos |
