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Itil® Version 3 at a Glance [electronic resource] : Information Quick Reference / by John O. Long.

Por: Colaborador(es): Tipo de material: TextoTextoEditor: Boston, MA : Springer US, 2008Descripción: online resourceTipo de contenido:
  • text
Tipo de medio:
  • computer
Tipo de soporte:
  • online resource
ISBN:
  • 9780387773933
  • 99780387773933
Tema(s): Formatos físicos adicionales: Printed edition:: Sin títuloClasificación CDD:
  • 005.743 23
Recursos en línea:
Contenidos:
Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement.
En: Springer eBooksResumen: ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference's unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation. Each chapter in ITIL® Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure: - Brief Description of the Stage - Overview Diagram of the Stage - Key Concepts of the Stage - Practices or Processes - Roles - Process Purpose -Overview Diagram -Key Concepts
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Item type Current library Collection Call number Status Date due Barcode
Libros electrónicos Libros electrónicos CICY Libro electrónico Libro electrónico 005.743 (Browse shelf(Opens below)) Available

Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement.

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference's unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation. Each chapter in ITIL® Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure: - Brief Description of the Stage - Overview Diagram of the Stage - Key Concepts of the Stage - Practices or Processes - Roles - Process Purpose -Overview Diagram -Key Concepts

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