Long, John O. <br/><br/>
ItilŪ Version 3 at a Glance  Information Quick Reference /  [electronic resource] : 
by John O. Long. 
 -  online resource. 
<br/><br/>Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement. 
<br/><br/> ITILŪ Version 3 At a Glance takes a graphical approach to consolidating the information of ITILŪ volume 3. ITILŪ is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITILŪ as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference's unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITILŪ Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITILŪ Version 3 implementation. Each chapter in ITILŪ Version 3 at a Glance summarizes one of the ITILŪ v3 books in the following consistent structure: - Brief Description of the Stage - Overview Diagram of the Stage - Key Concepts of the Stage - Practices or Processes - Roles - Process Purpose -Overview Diagram -Key Concepts 
<br/><br/><label>ISBN: </label>9780387773933 99780387773933 
<br/><br/><label>Standard No.: </label>10.1007/978-0-387-77393-3  doi 
<br/><br/><label>Subjects--Topical Terms: </label><br/>COMPUTER SCIENCE.<br/>INFORMATION SYSTEMS.<br/>COMPUTER SCIENCE.<br/>MODELS AND PRINCIPLES.<br/>MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS.
<br/><br/><label>Dewey Class. No.: </label>005.743