000			03742nam a22004815i 4500
001			978-0-387-09519-6
003			DE-He213
005			20250710083923.0
007			cr nn 008mamaa
008			100715s2009 xxu| s |||| 0|eng d
020			_a9780387095196 _a99780387095196
024	7		_a10.1007/978-0-387-09519-6 _2doi
082	0	4	_a650 _223
100	1		_aMills, Peter K. _eauthor.
245	1	0	_aKnowledge Services Management _h[recurso electrónico] : _bOrganizing Around Internal Markets / _cby Peter K. Mills, Kevin M. Snyder.
264		1	_aBoston, MA : _bSpringer US, _c2009.
300			_bonline resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_arecurso en línea _bcr _2rdacarrier
347			_atext file _bPDF _2rda
490	1		_aService Science: Research and Innovations in the Service Economy, _x1865-4924
505	0		_aDefining Competitive Advantage in Knowledge Services -- Understanding The Logic Of Knowledge Service Sustainability: Customer Alliances -- Building Advantage: Managing Customer Alliances By Professional Distance -- Building Knowledge Advantage: Internal Market Imperatives -- Building Advantage: Management By Mistrust In Controlling Empowered Proventure Workers -- Building Advantage: Designing The Right Structure For Knowledge Services -- The Internal Promotion Of Ideas -- Conclusion.
520			_aThis book examines the transformation of the traditional workplace and responds to the demand for fresh approaches to the challenges faced by managers in designing knowledge services. Rapid technological development and changing economic conditions have asserted significant influence on the work landscape for both workers and management; most notably, that the means of production are controlled by workers themselves. The response is a growing awareness that the work landscape for knowledge services can no longer be effectively managed by relying on the traditional hierarchical paradigm. Given these current challenges, the design framework presented in this book is based on internal market principles along with customer integration into the boundaries of the organization. This framework initiates new and effective ways of designing knowledge services for sustained competitive advantage. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the "Proventure Workplace", a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity. By adopting an internal market perspective the firm can integrate the science and art of management with the design realities of contemporary knowledge services. Knowledge Services Management provides valuable tools for readers involved in all aspects of knowledge services from researchers to managers and students alike.
650		0	_aECONOMICS.
650		0	_aINFORMATION SYSTEMS.
650		0	_aINDUSTRIAL MANAGEMENT.
650		0	_aBUSINESS PLANNING.
650	1	4	_aECONOMICS/MANAGEMENT SCIENCE.
650	2	4	_aMANAGEMENT/BUSINESS FOR PROFESSIONALS.
650	2	4	_aMANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS.
650	2	4	_aBUSINESS/MANAGEMENT SCIENCE, GENERAL.
650	2	4	_aORGANIZATION/PLANNING.
700	1		_aSnyder, Kevin M. _eauthor.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9780387095189
830		0	_aService Science: Research and Innovations in the Service Economy, _x1865-4924
856	4	0	_uhttp://dx.doi.org/10.1007/978-0-387-09519-6 _zVer el texto completo en las instalaciones del CICY
912			_aZDB-2-SBE
942			_2ddc _cER
999			_c55951 _d55951